Get in Touch With Us

This is the place to reach the editorial team behind Canadian Sports Betting Sites. Write to us at [email protected] and a person will read your message. We cover corrections, ranking questions, feedback on the sportsbooks we list and commercial enquiries — but we are a comparison site, not a bookmaker, so there are some things we cannot do for you. Those are spelled out below so you don't waste a message.

What we can help with — and what we can't

We are an independent publisher. We do not hold your account, your balance or your bet slip.

Write to us about	Write to the sportsbook about
Errors or out-of-date details in a review or comparison table	A pending or delayed withdrawal
Why one operator ranks above another	A voided, graded or settled bet you dispute
A bonus term we described inaccurately	KYC documents and account verification
Your experience with an operator we list — good or bad	Locked, limited or closed accounts
Topic suggestions and content requests	Deposit failures and payment method issues
Media, partnership and affiliate enquiries	Self-exclusion and account closure requests

If your issue sits in the right-hand column, contact the operator's support team first and keep a written record. If they stop responding or refuse to give a reason, tell us — a pattern of unanswered payout complaints is exactly the kind of evidence that changes a listing.

How commercial relationships work here

Some of the links on this site are affiliate links. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement funds the research, and it does not buy position. Operators cannot pay to move up a table, and they cannot pay to have a drawback removed from a write-up. If you think a page reads like an advert rather than an assessment, say so in your email and point at the paragraph.

Questions about our rankings

The most common enquiry we get is why a particular sportsbook sits where it does. Our editorial scores are exactly that — editorial. They are not customer-review averages, and they are not the result of us placing bets. They come from researching published terms, banking pages, market coverage and public reputation.

The three operators at the top of our list draw the most questions, so here is the short version of each, including where each one falls short.

Instant Casino — rated 10.0

Instant Casino leads our table because its headline promotion is built around combo betting rather than a one-off deposit match. The advertised offer is up to 40% extra on combo bets, which suits the parlay-heavy habits of a lot of Canadian bettors — NHL puck lines stacked with NFL spreads, that sort of slip. A percentage boost on winnings is generally easier to understand than a bonus balance with a rollover attached.

The limitation: boosts of this kind almost always carry minimum-leg requirements, minimum odds per leg and a cap on the extra amount. Read the promotion page before you build the slip, because a two-leg parlay at short odds usually won't qualify. Like every operator here, it runs on an international licence rather than a Canadian provincial one.

Ivibet — rated 9.9

Ivibet earns its position on breadth of sportsbook markets rather than promotional size. Its welcome sport bonus is advertised up to €150 — and that is a point worth raising with us if you find the sign-up flow doesn't offer a CAD-denominated equivalent, because currency conversion on deposits and withdrawals quietly eats into value for Canadian players.

The limitation: a euro-quoted bonus is a real friction point in this market, and any deposit bonus will carry wagering requirements and minimum-odds rules that determine whether the money is actually reachable. Check the rollover multiple before you deposit.

Betninja — rated 9.6

Betninja appears near the top because of the size and split of its welcome package: up to $2,500 plus 100 free spins, which tells you it is running a combined sportsbook and casino offer rather than a pure betting promotion. If you want both under one account and one wallet, that's convenient.

The limitation: combined packages tend to have separate terms for the sports portion and the casino portion, and free spins usually carry their own wagering and winnings cap. A headline maximum is a ceiling, not an expectation — most bettors will claim a fraction of it. If any of this is described differently on our review page than on Betninja's own terms page, email us and we will correct it.

The rest of the list

Skycrown (450% welcome bonus), 5bet (C$45 free bet for C$30), WSM Casino, DisCasino, CoinPoker, VegasHero and Wintino all sit below these three on editorial score. Note that 5bet is one of the few quoting its offer directly in Canadian dollars, and DisCasino and VegasHero quote theirs in USDT, which signals a crypto-first banking setup. Questions about any of them are welcome — tell us which operator and which detail.

Reporting a payment, payout or fee problem

Banking complaints are the most useful messages we receive, because payout behaviour is the hardest thing to verify from the outside. If you are reporting one, include:

1. The operator name and the date you requested the withdrawal.
2. The method used — Interac, bank card, bank wire, money transfer, voucher or player transfer, or a specific cryptocurrency.
3. The currency the account is held in, and whether CAD was available at signup.
4. How long the operator's own terms say the method should take, versus what actually happened.
5. Whether KYC verification was completed before or after you requested the money.
6. Any fee deducted, and whether it was disclosed in advance.

Please remove account numbers, card details, passwords and copies of ID before you send anything. We never need them, and we will ask you to resend without them. As a general rule across this market, crypto withdrawals clear fastest, card and bank transfers take longest, and verification delays — not the payment rail — cause most of the waiting. Completing KYC early is the single best thing you can do to avoid a slow payout.

Feedback on markets and features

We also want to hear where coverage falls short of what you actually bet on. Useful categories to reference in your message:

• Core bet types — moneyline, point spread, totals, futures, parlays and same-game parlays. Tell us if an operator's SGP builder is missing for a league it claims to cover.
• Player and game props — depth here varies enormously between operators, especially outside the majors.
• Live and in-play — flag latency, frozen markets or cash-out being withdrawn mid-event.
• Leagues — NHL, NFL, NBA, MLB and soccer are the baseline for Canadian bettors; golf, MMA and horse racing coverage is where lists diverge most.
• Racebooks — a separate racing product with its own rules, pools and rebates, worth telling us about if one is missing or unusable from Canada.
• Pricing — if you track closing lines and an operator is consistently better or worse than its rivals, that is genuinely valuable to us.
• Limits — tell us if you are being limited on winning markets, and on which sports.
• Mobile — whether the experience is a native betting app or a mobile browser site, and whether live betting holds up on a phone.

The casino and poker side

Most of the brands we cover run more than a sportsbook. Several operate a full online casino alongside it — slots, table games and live-dealer rooms — and the free-spin components attached to offers like Betninja's and WSM Casino's belong to that side of the business, not to the sportsbook. CoinPoker's name points to a poker room, which is a different product again: you play against other users rather than against the house, so the economics and the bonus mechanics work differently. Bonuses rarely cross between products, and wagering contribution from casino play usually does not count towards sports requirements or vice versa. If you have a query about the casino wallet rather than the betting wallet, say which one — it changes the answer. Readers looking at unrestricted casino brands may also find our guide to trusted non-GamStop casinos relevant.

Eligibility, legality and what we can't advise on

We get asked whether it is legal to use these sites from Canada. The honest answer is that this is a grey area. The operators we list are not licensed by any Canadian provincial regulator and do not hold Canadian government approval — they hold international licences and accept players from across Canada. That is different from a provincially regulated sportsbook, and it means the consumer protections you would get through a provincial regulator do not apply. Disputes go through the operator's licensing body, not a Canadian authority.

Availability, permitted advertising and the legal minimum age vary by province and territory — 18 in some, 19 in most. It is your responsibility to know the rules where you live. We cannot give you legal advice, tax advice or a ruling on your personal situation, and we will not pretend otherwise in a reply.

Responsible gambling contact

If you are writing because your betting has stopped being recreational, please mention it in the first line and we will respond with support resources rather than comparison content. We are not a counselling service and we cannot close an account on your behalf — only the operator can do that — but we can point you towards the deposit limits, time-outs and self-exclusion tools these sites provide, and towards Canadian provincial helplines. Requests of this kind are treated confidentially and never used in published content.

Response times and how we handle your message

We aim to reply within two working days. Corrections tend to be handled fastest because they affect what other readers see; partnership enquiries take longer, since they get reviewed against our independence rules before anyone answers. You will get a reply from a person, not an automated acknowledgement standing in for one.

We use your email address to answer your message and nothing else. We do not sell reader contact details, and we do not pass them to the operators listed on this site. If you would like your message deleted after we have responded, ask and we will.

Before you write

A quick checklist that makes a reply more useful:

• Name the operator and the specific page or table you are referring to.
• Include dates and amounts in CAD where relevant.
• Say what outcome you want — a correction, an explanation, or just to put something on our radar.
• Screenshots of published terms help; screenshots of your account details do not.

Every page on this site is reviewed and updated as terms change, and reader messages are a large part of how we find out that something has moved. Send yours to [email protected] whenever you are ready — there is no rush at our end, and we would rather have a detailed message than a fast one.